Privacy Policy | NKENGNETWORK

NKENGNETWORK ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform and services. By using NKENGNETWORK, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This includes: name, email address, phone number, business information, payment data (processed securely via Stripe/crypto gateways), and usage data. We also collect information automatically, such as IP address, browser type, device identifiers, and pages visited, through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services; process transactions and send related confirmations; send transactional and promotional communications (you may opt out at any time); monitor and analyze trends and usage; prevent fraud and abuse; and comply with legal obligations.

3. Lawful Basis for Processing (GDPR)

For users in the EU/EEA, we process personal data based on: contract performance (providing our services), legal obligation (tax and regulatory compliance), legitimate interests (platform security and fraud prevention), and consent (marketing communications — which you may withdraw at any time).

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating our platform (payment processors, hosting providers, analytics, email delivery), provided those parties agree to keep this information confidential. We may disclose information when required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted at rest and in transit using industry-standard AES-256 encryption. Access to personal data is restricted to authorized personnel only.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information after account closure to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting privacy@nkengnetwork.com.

7. Your Rights

Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; rectify inaccurate data; erase your data; restrict or object to processing; data portability; and withdraw consent. To exercise these rights, contact privacy@nkengnetwork.com. We will respond within 30 days.

8. Cookies

We use cookies and similar technologies to operate and improve our platform, remember your preferences, and analyze usage. You can control cookies through your browser settings. See our Cookie Policy for details, including information about Google AdSense and advertising cookies.

9. International Data Transfers

We may transfer and process your data outside your country of residence. When we do, we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses or transfers to countries with adequate protection decisions.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and, where appropriate, by email. The 'Last updated' date at the top reflects the most recent revision.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: privacy@nkengnetwork.com, or our Data Protection Officer at dpo@nkengnetwork.com, or write to NKENGNETWORK Ltd, 123 Business District, Yaoundé, Cameroon.